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ABOUT
CONSUMER GRASSROOTS ASSOCIATION
Consumer Grassroots Association (CGA) is an independent, multi-sectoral, non-political and non-profit Association committed to grassroots consumer protection, education, research, consultancy, anti-counterfeits campaign and advocacy on consumerism and customer-care issues.
CGA works towards a fair, just and safe marketplace for all Kenyan grassroots consumers in all sectors of the economy.
OUR MANDATE
Our mandate is drawn from the constitution of Kenya 2010 and other statutes on consumer protection.
CONSUMER PROTECTION
CGA is a national association with networks all over Kenya with a demonstrated experience in promoting grassroots consumer protection through policy and legislative work.
CONSUMER SENSITIZATION.
CGA runs consumer sensitization programs which target government, private sector, non-state actors and consumers to promote regulatory framework.
OUR
SERVICES
FOR
BUSINESSES
We don’t just help resolve disputes but also work to raise standards across the whole industry . Through training, advice and support we help businesses understand their legal obligations to consumers. For our members, making this clear commitment sends a strong positive message to their customers.
FOR
CONSUMERS
If you don’t feel satisfied after going through a retailer’s complaint process, we’re here to help. We can investigate your case, working with you and the retailer to resolve the problem. We’re totally independent, so you can be sure of a fair result. What’s more, if your purchase qualifies for our service, it’s totally free. Ready to start?
Local News
KAA CHONJO CAMPAIGN TO SENSITIZE CONSUMERS ON FINANCIAL SAFETY.
The integration of technology in payments and financial services has greatly enhanced efficiency and consumer satisfaction. The banking industry and stakeholders urged consumers to Kaa Chonjo!! CGA was one of the stakeholders in the financial safety campaign.
OUR TRAINING COURSES
OUR COURSES
Dates of our current open training courses are shown on the Eventbrite calendar. To discuss your requirements in details please contact us: call or whatsapp 0705609000 or e-mail info@consumergrassroots.org
CGA offers a range of training courses covering consumer rights,consumer protection, customer services and complaint management. We provide the knowledge and context to ensure that you are equipped to resolve customer complaints and to understand how legislation can affect your business.
IN-HOUSE TRAINING.
Our courses can be delivered in-house and tailored to suit your specific needs. To discuss your requirements in more details please contact us: call or whatsapp 0705609000 or e-mail info@consumergrassroots.org
Global News
CIVIL SOCIETY ORGANIZATIONS URGED TO PLAY “COMPLIMENTARY POLITICAL ROLES”
The African Union Commission in partnership with the United Nations Economic Commission for Africa (ECA) and the Coalition for Dialogue on Africa, organized the first-ever Civil Society Forum 2019 on the margins of the African Union Extraordinary Summit on the African Continental Free Trade Area (AfCFTA).
PRESS RELEASE
Welcome to our blog, here we talk about consumerism and consumer rights in Kenya.
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CAN AFRICAN UNION (AUDTI, AfCFTA SECRETARIAT, AU-ECOSOCC, ETC.), CSOs AND THE PRIVATE SECTOR PLAY A REPROGRAMMING ROLE? Using the broken-window…
Every day, there are many violations and infringements of consumers’ rights, from substandard products, misleading product information to toxic chemicals…