Know your consumer rights

All CGA policies on specific issues are shaped and framed within a set of general, consumer-oriented principles. Eight such principles govern consumer associations belonging to the worldwide federation of consumer groups, Consumers’ International (CI)

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1. The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation
2. The right to safety - To be protected against products, production processes and services that are hazardous to health or life
3. The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
4. The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
5. The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
6. The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
7. The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
8. The right to a healthy environment - To live and work in an environment that is non-threatening to the well-being of present and future generations