Consumers Beware; All M-Pesa services including airtime purchase shall be temporarily unavailable from Tuesday 11:59pm to 4:00am on Wednesday for a planned maintenance. @CA_Kenya @KeCIRT

Safaricom PLC@SafaricomPLC

Customer Notice: Planned M-PESA Maintenance

Kenya borrowed Ksh.314.6 billion in three months to September 30 according to new data from the National Treasury covering the first quarter of the 2021-22 fiscal year. This to represent a 49.5 per cent rise in new loans taken in a similar period in 2020. #PublicDebtKE

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About CGA

Consumer Grassroots Association (CGA) is an independent, multi-sectoral, non-political, and non-profit Association committed to grassroots consumer protection, education, research, consultancy, anti-counterfeits campaign, and advocacy on consumerism and customer-care issues.CGA works towards a fair, just, and safe marketplace for all Kenyan grassroots consumers in all sectors of the economy.

Our Mandate

Our mandate is drawn from the constitution of Kenya 2010 and other statutes on consumer protection.

Consumer Protection

CGA is a national association with networks all over Kenya with a demonstrated experience in promoting grassroots consumer protection through policy and legislative work.

Consumer Sensitization

CGA is a national association with networks all over Kenya with a demonstrated experience in promoting grassroots consumer protection through policy and legislative work.

Our Services

For Business

We don’t just help resolve disputes but also work to raise standards across the whole industry . Through training, advice and support we help businesses understand their legal obligations to consumers. For our members, making this clear commitment sends a strong positive message to their customers.

For Consumers


If you don’t feel satisfied after going through a retailer’s complaint process, we’re here to help. We can investigate your case, working with you and the retailer to resolve the problem. We’re totally independent, so you can be sure of a fair result. What’s more, if your purchase qualifies for our service, it’s totally free. Ready to start?

Local News


The integration of technology in payments and financial services has greatly enhanced efficiency and consumer satisfaction. The banking industry and stakeholders urged consumers to Kaa Chonjo!! CGA was one of the stakeholders in the financial safety campaign.




Dates of our current open training courses are shown on the Eventbrite calendar. To discuss your requirements in details please contact us: call or whatsapp 0705609000 or e-mail

CGA offers a range of training courses covering consumer rights,consumer protection, customer services and complaint management. We provide the knowledge and context to ensure that you are equipped to resolve customer complaints and to understand how legislation can affect your business.


Our courses can be delivered in-house and tailored to suit your specific needs. To discuss your requirements in more details please contact us: call or WhatsApp 0705609000 or e-mail

Global News


The African Union Commission in partnership with the United Nations Economic Commission for Africa (ECA) and the Coalition for Dialogue on Africa, organized the first-ever Civil Society Forum 2019   on the margins of the African Union Extraordinary Summit on the African Continental Free Trade Area (AfCFTA).


Welcome to our blog, here we talk about consumerism and consumer rights in Kenya.

20 Sep: National Consumer Registration Drive

Everybody is a consumer, yes everybody! Even the producers do consume goods and services. It is unfortunate that  most consumers…

24 Jun: Food Waste In Kenya
It is important therefore to ensure that we should consume enough to avoid waste. This saves us money and other resources that can be used in the future.
18 Jun: How safe is your milk?
Imported powder milk It’s reported that some imported milk powder contains adulterants such as melamine and radioactive materials that end up in local supermarkets for consumption.